Privacy Policy
Last Updated: February 22, 2026
1. IntroductionWelcome to DaisyLu LLC DBA DaisyLu Travel ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This policy explains how we handle your information when you visit www.daisylutravel.com, book a consultation, fill out our Experience Surveys, or communicate with us via phone, text, and email.
2. Information We CollectWe collect information that you voluntarily provide to us, including:
- Identity Data: Name, date of birth (for cruise manifests), and travel preferences.
- Contact Data: Email address, phone number, and physical address.
- Financial Data: We do not store your full credit card details on our servers. We securely collect your information via authorization forms to submit directly to travel suppliers (like Virgin Voyages) for processing. We also use third-party payment processors (e.g., Stripe) to handle consultation fees and additional trip costs.
- Travel Data: Token codes for Groove Cruise, loyalty numbers for Virgin Voyages, and passport/identification information (only when necessary for booking).
- Communication Data: Records of emails, text messages, and social media inquiries. Please note: Calls made to or from our business lines may be monitored or recorded for quality and training purposes.
3. How We Use Your InformationWe use your data to:
- Create your bespoke 3-tier travel proposals and itineraries using Travefy.
- Process your consultation payments and securely facilitate supplier payments.
- Communicate with you regarding your bookings, travel updates, and payment authorizations.
- Send you our "No-BS" newsletter (only if you opt-in).
4. SMS / Text Messaging PolicyWe utilize Ooma Office to communicate with our clients via SMS text messaging. By providing your phone number and opting in, you are consenting to receive messages from DaisyLu Travel regarding your travel inquiries, proposal updates, and trip details.
- Data Privacy: Your personal information and phone number will not be shared with third parties or affiliates for marketing or promotional purposes.
- Frequency: Message frequency varies depending on the status of your booking and your communication preferences.
- Opt-Out: You may reply STOP at any time to opt-out of future messaging.
- Support: You may reply HELP for more information.
- Rates: Standard message and data rates may apply.
5. Third-Party SharingWe do not sell your data. However, to fulfill your travel requests, we must share your information with trusted partners:
- Travel Providers: Specifically Virgin Voyages, Whet Travel (Groove Cruise), and necessary hotel or transportation companies to secure your reservations.
- Service Providers: Travefy (itinerary and secure payment authorization management), GoDaddy (website hosting), Google Workspace (email and surveys), and Ooma Office (telecommunications).
- Legal Requirements: We will disclose information if required by law or to protect our rights.
6. Data SecurityAs a boutique agency, we take your security seriously. We use encrypted platforms (SSL) provided by GoDaddy, Google, and Travefy to ensure your data is protected during transmission. While we strive for 100% security, no method of transmission over the internet is entirely infallible.
7. Your RightsYou have the right to:
- Request a copy of the data we hold about you.
- Request that we delete your personal information.
- Opt-out of any marketing communications at any time.
8. CookiesOur website uses "cookies" to enhance your browsing experience. You can choose to disable cookies through your browser settings, though some features of the site may not function properly as a result.
9. Contact UsIf you have questions about this policy, please contact us at: